Shipping
We ship all orders from our store in Chicago. All shipping charges are based on weight and distance. We use UPS ground service, unless otherwise requested.
At times, items may be out of stock. We will notify you promptly and inform you of next possible shipping date.
We ship Monday-Friday.
Payment Options
We accept Visa, Mastercard, Discover & American Express.
Return Policy
All unused/unopened items may be returned for a full refund of the product price within 30 days. We do not refund shipping charges.
Returns can be sent to:
URBANIMAL
1257 W. Devon
Chicago, Il. 60660
For all approved returns, we will issue a credit to your charge card within 24 hours. In cases where we have shipped you an incorrect product, we will issue a UPS call tag to have the item picked up at our expense. We will also re-ship the corrected order to you at no additional charge.